How to register?
You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears and submit the registration information.
Why do I have to register?
To understand whether we deliver to your area, we need to know your postcode which we collect on registration page. And also we will display personalized content based on the registration data that you provide us. To get maximum benefit we would request you to complete the registration.
How do I know if you deliver to my area?
When you register with us, we'll automatically check your postcode to see if we deliver to your area.
We will inform you, if we don't deliver to your area.
Do I have to register to shop at UKGroceryMarket?
Yes, you need to have a UKGroceryMarket account to shop with us.
Are there any registration charges for creating an account on UKGroceryMarket?
No, there are no registration charges applicable for creating an account with us. It is absolutely free of cost.
What should I do if I have trouble with logging in?
Follow these instructions if you face an issue logging in:
Check your login details. Your username is the e-mail address you used for registration.
Ensure that your web browser accepts cookies.
If you have forgotten your password, reset your password using 'Forgot your Password' link on the sign-in page.
In case the system is undergoing maintenance, please try logging in again after some time. If you are still unable to access your account, please contact our Customer Care. We will resolve the issue at the earliest.
Would my UKGroceryMarket Account be deleted if I do not shop for 6 months?
No. Your UKGroceryMarket account does not have an expiration date. You can shop on our site anytime and discover exciting offers.
If I add few products in my wish list, will it expire after few days?
No your products in the wish list will not be expired, you can save the items you like in your wish list so that you do not waste time searching for them later. Please note that the price and availability of items remain subject to change. Your wish list serves only to remind you of items that you want to buy.
How do I update my details?
All your personal details are held in your account settings. To edit your existing details, just log in and click on the 'My Account' tab towards the top of the page. Then select the category you want to add to or amend, completing the relevant fields on each page.
How can I cancel my mobile SIM card/ device if it’s been stolen?
If your mobile SIM Card/device has been stolen, follow these three simple steps to remove it from your account:
a) Sign in and click on the 'My Account' tab.
b) Select the tab 'My Details’ and update the mobile device details.
What happens if I forget my password?
Go to the homepage and click the 'Log in' link at the top of the page. You'll be taken to a separate log in page where you need to select the Forgot Password? link. You'll then be able to request a password reminder by email or to reset your password.
Why do I get a 'failed login' message when I try to sign in?
There may be a problem with your password. Please call our Customer Service team on +44 333 011 8578, they'll be happy to reset your password for you.
Why do I keep getting a 'page cannot be displayed' message?
You may need to check your SSL (Secure Sockets Layer) settings. The SSL helps to process transactions securely on the web, but if your settings are wrong you may find it difficult to open certain pages.
Not sure how to change your settings? If you're using Internet Explorer on Windows, click on the tools menu from your web browser, select 'internet options', and then click on the 'advanced' button. When you check the details, make sure that the SSL options are selected.
When I log in to my account and try to start shopping, you ask me to log in again. Why?
There are two reasons this might happen:
If you share an account, your partner may be trying to log in at the same time. As only one person can be logged in at any one time, you may have been automatically logged out.
You may need to verify that you have cookie handling set up correctly in your browser. If you're using Internet Explorer on Windows, you can check by clicking on the tools option from your web browser, selecting 'internet options', and then clicking on the 'privacy' button. Your setting needs to be set to 'medium'.
Is your website compatible with all internet browsers?
UKGroceryMarket is designed to look its best in the latest browsers, but don't worry, you'll still be able to access it from older browsers too.
What is a minimum buy value?
Minimum buy value means the minimum order value applied by the individual merchant for Home delivery. To deliver the products, merchant minimum buy value should be satisfied.
Is there a delivery charge?
Charges may vary depending on your selected delivery type and these delivery charges are applied based on the weight of the products or value of your order. All delivery charges will be shown to you before you place your order.
What payment methods do you accept?
We can't accept cash or cheque, so all payments must be made by card.
We accept: Paypal
How do I check out?
When you've finished your shop, select the 'Check out' button in the basket area. Make sure your delivery address details are correct. At this point, you can amend any of the details in your basket, such as quantities.
Why can’t I checkout my order if only Home Delivery is chosen?
You can’t checkout your order if the minimum buy value for Home Delivery of a store is not fulfilled.
Can I pay for an order with a card that's not in my name?
You can use an alternative card as long as you have the card owner's permission.
How do I add a new address to my account?
Go to your account settings and select the 'Deliveries' tab. Then click on the 'Add address' button, entering your details as the boxes appear.
How do I know if I placed my order correctly?
When you've successfully completed an order, we'll show you an order confirmation page as well as sending you a confirmation email containing your order details.
Where can I find my order details?
You'll find 'My Orders' button in My Account tab in the toolbar when you sign in to your account. Click on “My Orders” to view existing and previous orders.
How do I cancel an order?
Sign in to your account and click on the 'Orders' tab. Then simply find the order you wish to cancel and click 'Cancel order'.
Always make sure that you can cancel your order only before its cut-off time.
What is a cut-off time?
Cut off time is the time after which the order gets processed for delivery. After this time you will not be able to cancel your order.
Can I add products after the cut off time?
No, you will not be able to make any changes to your order after the cut off time.
Does UKGroceryMarket deliver in my area?
We deliver to most UK residential addresses. To check whether we deliver to yours, first register with us, then visit the grocery homepage and place an order.
What happens if I miss a delivery?
If nobody is at home when we attempt delivery we will try to contact you by telephone. If we cannot do so, we will leave notice of attempted delivery and will try to contact you to rearrange the delivery.
Can I change my delivery address in Checkout Page?
You can change your delivery address for the given Postcode if you already have saved addresses for that Postcode.
Note: You must change a delivery address before placing your order, or your delivery will go to the old address.
Can I have my order delivered to a different address?
No, once your order has been placed you are not supposed to have an option of changing the delivery address. If you want the order to be placed for a different address you need to cancel the present order and add the new address for which your order has to be delivered.
If you'd like to add a new delivery address to your account, simply click on the 'My Account Settings' tab and go through the link “Addresses”.
Who can sign for a delivery?
Anyone in the household over the age of 18 may sign for deliveries from UKGroceryMarket.
What if my delivery is late?
Delays happen sometimes when circumstances are beyond our control, so we'll call and inform you of any delay as soon as we can.
What if I have missing items?
If you find have an item missing from your delivery, please call our Customer Helpline on +44 333 011 8578
What if I receive damaged items?
If any item is damaged, please contact the estore through which you have placed the order or else you can contact our customer care. We help you to replace the order or arrange for refund.
What is your returns policy for non-perishable products?
If you’re not happy with a non-perishable item, we’ll gladly replace the product or refund the amount – simply contact our Customer Service team as soon as possible.
What is your returns policy for perishable products?
When your delivery arrives, your driver will go through your order with you. If there’s anything you’re not happy with, just call our friendly Customer Service team on +44 333 011 8578 to discuss your options, we will either replace the product or arrange for refund.
How can I get a refund for missing items?
When your delivery arrives, if you notice an item is missing, please contact Customer Service on +44 333 011 8578 and we guide you through rest of the process.
Note: Perishable foods are those likely to spoil, decay or become unsafe to consume if not kept refrigerated. These foods must be kept refrigerated for safety and they include meat, poultry, fish and dairy products.